Privacy Policy
Last Updated: January 16, 2026
1. Introduction
At Unitrail ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website unitrail.in and use our education consultancy services.
By using our services, you consent to the data practices described in this policy. Please read this Privacy Policy carefully.
2. Information We Collect
2.1 Personal Information
We collect personal information that you voluntarily provide to us when you:
- Register for an account or consultation
- Fill out application forms
- Subscribe to our newsletter
- Contact us via email, phone, or contact forms
- Use our tools and calculators
- Book appointments or services
This information may include:
- Full name, date of birth, gender
- Email address and phone number
- Postal address and city
- Educational qualifications (academic transcripts, certificates, grades)
- Work experience and CV/resume
- Passport information and photographs
- Financial information (for blocked account and visa purposes)
- Language proficiency test scores (German, English)
- Statement of Purpose (SOP) and Letters of Recommendation (LOR)
2.2 Automatically Collected Information
When you visit our website, we automatically collect certain information:
- IP address and browser type
- Device information (type, operating system)
- Pages visited and time spent on pages
- Referring URLs and clickstream data
- Cookies and similar tracking technologies
2.3 Third-Party Information
We may receive information about you from third parties such as payment processors, verification services, and partner organizations.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provide education consultancy services, process applications, and coordinate with universities
- Communication: To send updates, confirmations, reminders, and respond to your inquiries
- Personalization: To customize our services and AI recommendations based on your profile
- Payment Processing: To facilitate payments and prevent fraudulent transactions
- Marketing: To send newsletters, promotional offers, and event invitations (with your consent)
- Legal Compliance: To comply with legal obligations, visa requirements, and university regulations
- Analytics: To analyze website usage and improve our services
- Security: To protect against unauthorized access and ensure data security
4. Information Sharing and Disclosure
We may share your information with the following parties:
Universities and Educational Institutions: We share your application materials with selected universities in Germany for admission processing.
Government Agencies: We may share information with visa authorities, APS centres, and immigration offices as required for your application.
Service Providers: We work with third-party service providers for payment processing, email services, cloud storage, and analytics.
Partner Organizations: We may share information with blocked account providers, insurance companies, and accommodation services to facilitate your study abroad process.
Legal Requirements: We may disclose information when required by law, court order, or government request.
We do not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- SSL/TLS encryption for data transmission
- Secure cloud storage with access controls
- Regular security audits and updates
- Employee training on data protection
- Limited access to personal information on a need-to-know basis
However, no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. After your study abroad process is complete, we may retain certain information for record-keeping, legal compliance, and quality improvement purposes. You may request deletion of your data at any time, subject to legal and contractual obligations.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device. We use:
- Essential Cookies: Required for website functionality
- Analytics Cookies: To understand how visitors use our site
- Marketing Cookies: To deliver personalized advertisements
- Preference Cookies: To remember your settings and preferences
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
8. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Restriction: Request restriction of processing in certain circumstances
- Portability: Request transfer of your data to another service provider
- Objection: Object to certain types of processing
- Withdraw Consent: Withdraw consent for marketing communications
To exercise these rights, please contact us at info@unitrail.in
9. International Data Transfers
Your information may be transferred to and processed in countries outside India, including Germany and the European Union, for the purpose of university applications and visa processing. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
10. Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
11. Third-Party Links
Our website may contain links to third-party websites (universities, government portals, partner services). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Unitrail - Data Privacy Team
Email: info@unitrail.in
General Inquiries: info@unitrail.in
Website: www.unitrail.in
Your trust is important to us. We are committed to protecting your privacy and handling your personal information with care and transparency.
